Cadence launches patient education center, product improvements and enhanced care experience driven by continuous patient feedback
At Cadence, we hear directly from patients every day about their desire to be involved in care decisions, have their preferences and values respected, and receive education about their health and treatments. They deeply value empathy, compassion, and clear communication. Enhancing their care experience is a top priority for our team every day.
Now serving 25,000 patients nationwide, our dedicated Care Team acts as an extension of our partner physicians, enhancing their capacity to deliver quality care to patients with chronic diseases. The 24-7 team meet with patients between their appointments with primary care providers or cardiologists, monitor incoming patient vitals data daily, reaching out via text or phone if readings are out of range. Patients can also contact Cadence for assistance with device issues, symptoms, health questions, or concerns at any time.
Creating a patient feedback loop
Cadence patient experience is powered by data that comes directly from our patients, with our Care Team engaging with patients daily. Our clinical, product, and patient success teams are committed to continuously improving the patient experience. We conduct quarterly surveys to gather feedback and identify ways to enhance our services, ensuring we are a valuable extension of care for our patients. We also tier new product rollouts to gather direct feedback from users. After every telephone appointment, we send SMS surveys to confirm we are meeting patient needs.
Introducing the Patient Education Center
Patients frequently ask for more education about their conditions and lifestyle changes for better health. In response, Cadence is proud to launch an Education Center designed to inform and support patients in managing their health.
Updated weekly with articles from our medical team, the Education Center will cover topics such as managing chronic conditions, nutritional guidance, exercise tips, patient stories, and caretaker support.
Strengthening the Care Team
Our Care Team comprises over 65 members, including medical directors, nurse practitioners, registered nurses, and medical assistants. Research shows that an NP-led care team can significantly improve blood pressure or blood glucose levels for patients through lifestyle and wellness management.
Patients have requested more guidance to achieve their health goals. In response, we are expanding our team to include certified health coaches specializing in diet and lifestyle wellness. Additionally, we are increasing Cadence’s availability and access to care. As patients reported challenges attending scheduled visits during "standard business hours," we have adjusted our operations to offer 24/7 support.
Advancing Cadence’s Product
A key piece of feedback we consistently receive is that our patients want support in achieving their health goals. In response, we are now offering personalized insights through vital receipts. For example, if a patient’s vital reading is a certain amount higher or lower than the expected range and they are asymptomatic, we will send a message acknowledging the abnormal reading and providing tips to help them return to normal range. These tips may include lifestyle suggestions tailored to the patient's goals set with our Care Team. For instance, we might send a message encouraging them to get their steps in for the day if they have expressed a desire to lose weight.
Cadence is dedicated to enhancing the patient experience through continuous improvement and patient-centered care. With our expanded Care Team, Education Center, patient feedback loop, and advanced product offerings, we are working to best support our patients in achieving their health goals and managing their chronic conditions more effectively.
