Privacy policy

This Privacy Policy (“Policy”) explains how we at Cadence Solutions, Inc., Cadence Health FL, PLLC, Cadence Health NJ LLC, Cadence Health CA, PC, and NY Remote Medical Monitoring, PLLC (collectively, “Cadence”) handle the information we collect from or about you when you use our website (www.cadence.care). 

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We encourage you to read this Privacy Policy and to contact us at privacy@cadencerpm.com if you have any questions or want additional information about our privacy practices.

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SCOPE

This Privacy Policy describes the type of Personal Information we collect from visitors to our website and our practices for using, maintaining, sharing, and protecting it. It also outlines the rights and choices you may have with respect to your Personal Information and how you may contact us. 

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If you are a Cadence member, any information collected by Cadence healthcare providers will be subject to the Notice of Privacy Practices of your healthcare provider. Any information collected through your Cadence-powered device will be subject to the privacy policies in place by the device manufacturer. Device data received by Cadence will be subject to the Notice of Privacy Practices of your healthcare provider.  

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We comply with applicable state privacy laws, including but not limited to those in California, Colorado, Connecticut, Oregon, Texas, Utah, Virginia, and any other state that enacts similar comprehensive privacy legislation. We will honor all rights granted under such laws where applicable. 

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CATEGORIES OF  PERSONAL INFORMATION WE COLLECT 

The personal information we collect about you depends on how and why you interact with our website. We may collect the following Personal Information from you:

• Identifiers you provide to us
• Legally protected classifications (e.g., gender and age ranges)
• Internet or other network or device activity (e.g., IP address and usage data)
• Geolocation information (e.g. state, country, or zip code)
• Other information that identifies or can be reasonably associated with you that you have provided to use by your use of our website
• Sensitive personal information, which may include health-related data or demographic information

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HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information using the following methods:

• Information you provide to us, such as information you enter on our Connect form and activity on the website, responses, and activity on our the website
• Information received from our service providers or business partners who assist us with, for example, marketing or promotional services, advertisements, or communications. We may use analytics to collect and analyze information about how you interact and engage with our Website
• AI Voice Technology: We use an AI-powered voice agent to help route incoming calls. This system may collect limited information such as your name, date of birth, and reason for calling. It does not provide medical advice or make clinical decisions. All information collected is protected under HIPAA and shared only with authorized staff to address your inquiry. It is not used for marketing or shared with third parties. If you prefer to speak with a human representative at any point, you may request to do so. 

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HOW WE USE YOUR PERSONAL INFORMATION

We may use your Personal Information for the following purposes: 

• To respond to an email or other message or particular request from you
• To communicate with you 
• To provide you with informational or promotional offers, as permitted by law, that we believe may be useful to you, such as information about products or services provided by us or other businesses
• To perform analytics and to improve our products services, and advertising
• To comply with applicable laws, regulations, and legal process
• To protect our rights, the rights of affiliates or third parties, or to take appropriate legal action, such as enforce our Terms of Service
• To keep a record of our transactions and communications 
• To retain personal information as long as necessary to fulfill the purposes for which it was collected, or as required by law
• As otherwise necessary or useful for us to conduct our business, so long as such is permitted by law or for any other purpose with your consent 

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HOW WE SHARE YOUR PERSONAL INFORMATION

We may share your personal information with organizations or individuals outside of Cadence in the following instances:

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Communications With You

• We use your Personal Information to respond to your requests and otherwise communicate with you. 
• To complete the activity you specifically asked for, e.g., obtain more information, request a demo, request an RFP, etc. 
• We may use your Personal Information to send marketing communications and administrative information. 

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To Enhance Your Experience 

• To provide you with a tailored and user-friendly experience as you navigate our Websites.

• Develop, test, improve, and demonstrate the Websites.

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Business Purposes

• To operate, maintain, supervise, administer, and enhance the Websites, including monitoring and analyzing the effectiveness of content on the Websites, aggregate site usage data, and other usage of the Websites..

• Conduct research on users' demographics, interests, and behavior based upon information provided during use of our Websites.
• Aggregate information for analytics and reporting.

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Legal Rights and Preventing Misuse

• Respond to law enforcement requests and court orders and legal process and carry out our legal and contractual obligations and enforce our rights.
• Authenticate use, detect potential fraudulent use, and otherwise maintain the security of the Websites and safety of users.

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Other Permissible Uses

• Any other purpose with your consent.

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If we need or want to share your personal information in any other circumstance, we will notify you before we do.

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COOKIES

“Cookies'' are small text files that a website transfers to a website visitor's hard disk or browser for added functionality, or for tracking website usage. We use functionality cookies to improve your experience on our website.

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Most internet browsers enable you to erase cookies from your computer hard drive, block all cookies or receive a warning before a cookie is stored. Please refer to your browser instructions or help screen to learn more about these functions. If you choose to disable or reject cookies, portions of the Platform may not be accessible to you or may not function properly.

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GOOGLE ANALYTICS

We use the web analytics service Google Analytics on our website. This data processing serves the purpose of analyzing this website and its visitors as well as for marketing and advertising purposes. For this purpose, Google will use the information obtained on our behalf as the operator of this website to evaluate your use of the website, to compile reports on website activity and to provide us with other services related to website activity and internet usage. The following information, among others, can be collected: IP address, date and time of the page view, click path, information about the browser you are using and the device you are using (device), pages visited, referrer URL (website from which you accessed our website), location data, purchase activities. The IP address of your browser transmitted by Google Analytics is not linked to any other Google data.

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You can find more information on the Google website: terms of use and data protection, including your opting out options. 

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YOUR CHOICES

You have choices about how we use the personal information we maintain about you. You may: 

• Contact us to correct any incorrect personal information that we maintain about you. You can email us at privacy@cadencerpm.com to request that we correct your personal information.
• Opt-out of receiving marketing emails from us by clicking on the “unsubscribe” link in any marketing email we send you. If you opt-out of marketing emails, you may still receive administrative or transactional emails from us. 

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SECURITY

We have implemented reasonable security measures to protect against the unauthorized access, acquisition, loss, misuse, or alteration of the personal information under our control. These security measures are designed to safeguard personal information and any online transactions performed on the website. Despite the steps we take to protect your personal information, we cannot guarantee its security. Therefore, we urge you to keep your personal information in a safe place and to be aware of these risks when sending sensitive personal information to us. 

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DATA RETENTION

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements, unless a longer retention period is required or permitted by law.

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CHILDREN’S PRIVACY

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children without parental consent. If we become aware that we have collected such information, we will take steps to delete it.

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UPDATES TO THIS PRIVACY POLICY

We may need to update this Privacy Policy to reflect changes to our privacy practices or with the law. If we update this Privacy Policy, we will change the Effective Date above. It is your responsibility to periodically review this page for the most current version of our Privacy Policy. 

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STATE-SPECIFIC PRIVACY RIGHTS 

The following rights apply specifically to California residents under the California Consumer Privacy Act (as amended by the California Privacy Rights Act) and to residents of other states with similar privacy laws including, but not limited to, Colorado (CPA), Connecticut (CTDPA), Oregon (OCPA), Texas (TDPSA), Utah (UCPA), and Virginia (VCDPA).

You have the following rights: 

• Right to Know: The right to request details of the Personal Information we have collected about you, including the categories of personal information, the categories of sources, the purposes for which we use the information, and the categories of third parties with whom we share the information. 
• Right to Access: The right to access the specific pieces of Personal Information we have collected about you. 
• Right to Delete: The right to request deletion of your Personal Information, subject to certain legal exceptions. 
• Right to Correct: The right to request correction of inaccurate Personal Information. 
• Right to Opt-Out: The right to opt out of the sale or sharing of Personal Information, targeted advertising, and profiling in furtherance of decisions that produce legal or similarly significant effects. 
• Right to Data Portability: The right to receive your data in a usable format, where technically feasible. 
• Right to Limit Use and Disclosure of Sensitive Personal Information (California only): The right to request limitations on how we use and disclose sensitive personal information. 
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your rights.

To exercise these rights, please submit a request by emailing privacy@cadencerpm.com, calling us toll-free at (855) 810-4272, or writing to our Privacy Officer at 295 Lafayette Street, 7th Floor, New York, NY 10012.

We aim to respond to verifiable consumer requests within 45 days. If more time is required, we will notify you and explain the reason for the delay.

You may also designate an authorized agent to make a request on your behalf. We may require verification of your identity or your agent’s authority to act on your behalf. This may include a signed written permission, proof of identity, or other information to confirm the request is legitimate.

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Summary of Personal Information Collected in the Last 12 Months: 

• Categories collected: Identifiers, network activity, geolocation data, inferences, demographic data, professional information, sensory data. 
• Sources: Directly from you, your interactions with our website, and service providers. - Purposes: To provide services, personalize your experience, comply with law, and protect rights. 
• Sharing: With service providers for business operations (not for third-party marketing).

NOTE TO INTERNATIONAL USERS

We are located in the United States and we operate our website from the United States. If you are located outside of the United States, please be advised that (i) any information you provide to us or that we automatically collect will be transferred to the United States; and (ii) that by using our website or sharing your personal information, you explicitly authorize its transfer to and subsequent processing in the United States in accordance with this Privacy Policy. We will handle your Personal Information in accordance with this Privacy Policy regardless of where your Personal Information is stored/accessed. 

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CONTACTING CADENCE

If you have any questions about this Privacy Policy, please contact us at:

Cadence Solutions, Inc.
295 Lafayette St
7th floor
New York, NY 10012

privacy@cadencerpm.com
(855) 810-4272